Objectives

• Define “defect” in OR terms (delay > X min, missing implant, etc.). • Use a basic DMAIC cycle: Define‑Measure‑Analyse‑Improve‑Control on one recurring delay. • Conduct a “5 Whys” drill to trace a late start to its true root, not the symptom. • Set up a visual run‑chart so staff see progress weekly. • Celebrate micro‑wins to sustain engagement and psychological safety.

Module 4 Curriculum

1 Chapter · 5 Lessons

  1. 1

    MODULE 4

    1. (Included in full purchase)

      MODULE 4 VIDEO - Continuous Improvement without the Jargon

    2. (Included in full purchase)

      QUIZ - Module 4

    3. (Included in full purchase)

      DOWNLOADABLES - One‑page DMAIC Canvas

    4. (Included in full purchase)

      DOWNLOADABLES - 5‑Whys Sticky‑Note Kit

    5. (Included in full purchase)

      DOWNLOADABLES - Run‑Chart Excel file with auto‑graph

Discussion Prompts

1. Choose a small recurring defect (e.g., glove size shortage). Walk through one “5 Whys” chain with peers. 2. What’s the simplest chart or board you could post to show weekly turnover median? 3. Share a micro‑celebration idea when a team hits three on‑time starts in a row.